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Conference Directory
Customer Experience Asia 2010
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Venue Name: Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
Country: Malaysia
City: Kuala Lumpur
Number of Attendees: 1-100
Webinar or Virtual Event: No
Keywords: crm, customer experience, contact centres
Start Date of Conference:: 09-14-2010
End Date of Conference: 09-15-2010
Description of Conference: A leading study determined that a top organisational priority will be strengthening their strategies in enhancing customer relationships. Indeed, it is crucial for any organization that interacts with customers to have a strong and evolving framework to maintain competitive advantage and boost organization growth. Increased exposure to competition, along with increasingly sophisticated customers, has made organizations realise that if they do not refine their customer experience and relationship management strategies, the customers will bring their businesses to other competitors eventually.
Customer Experience Asia 2010 will showcase best practices in customer experience and relationship management from different industries and explore key issues in CRM such as customer experience management, marketing campaigns, latest technologies, integration of channels and overcoming resistance to adopting CRM solutions.
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Customer Experience Asia 2010
