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Conference Directory
6th Annual Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange
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Venue Name: Marco Island Marriott Beach Resort
Country: United States of America
City: Marco Island
Number of Attendees: Unknown
Webinar or Virtual Event: No
Start Date of Conference:: 04-18-2010
End Date of Conference: 04-21-2010
Description of Conference: Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange is THE place to be to get smart strategies for delivering customer excellence in today’s strengthening and increasingly competitive economy. Customer satisfaction, retention, and loyalty are critical to survive and prosper in the current economic environment, and your contact center is the front line driver. You must deliver superior customer care despite the struggle with constrained resources. Come network with other contact center professionals in the trenches, and take away new ideas and fresh approaches to this shared challenge. And get inspired by the wisdom and success stories you’ll hear about.
Four tracks are dedicated to your chief concerns:
Track 1: Making a Strategic Impact on the Enterprise
Track 2: It's all about the Agents
Track 3: Making the Most of Customer and Operational Analytics
Track 4: Customer Experience Excellence
Plus 28 interactive sessions, powerhouse speakers sharing their insight and experience, and nonstop networking activities combine to make this event a smart investment of your time and resources, with a guaranteed ROI.
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